Withdrawal policy

Contracts can be concluded in German or English. For contracts concluded in English, this English version applies (German version).

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.

To exercise the right of withdrawal, you must inform us (jakoby.design, Jakob Winterholler, Ringstraße 2, 82362 Weilheim, Germany, email hallo@alpin.studio, phone +49 151 56093652) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.

You can also exercise your right of withdrawal online: via the "Withdraw from contract" button at the bottom of every page of alpin.studio (directly: alpin.studio/en/withdraw/). If you use this online function, we will promptly send you, on a durable medium (by email), a confirmation of receipt of your withdrawal declaration with its content and the date and time of receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Expiry of the right of withdrawal

For a contract for digital content not supplied on a tangible medium, the right of withdrawal expires when we have begun performing the contract after you expressly agreed that we begin before the withdrawal period ends, confirmed your knowledge that you thereby lose your right of withdrawal, and we have provided you with a confirmation of the contract. You give this consent with a separate tick box on the order summary before ordering; you receive the confirmation by email together with your access link. We start providing the content when you log in with that link or open the mountain under "My access".

Model withdrawal form

If you wish to withdraw from the contract, complete and return this form.

Last updated: 18 October 2026